Most of our products fall under our 7 Day Return Policy. Please note that refunds are for the cost of the merchandise only and return shipping charges are not refundable. Taxes and duties on international shipments are not refundable.
If you return something that has been used, worn, altered, is missing items, or is without the original packaging or garment tag you can’t receive a refund for that item. So please double-check to make sure you've included all of the pieces and packaging before returning anything. The following items are NEVER returnable:
- Special Order Items - including all Mascots
- Props that require special delivery
- Partial Party Kits
- Disposable Helium Tanks
- Any item that has been worn, used or altered
Keep in mind that there will be a minimum 15% restocking fee for returned items that fall outside our normal return guidelines, including unauthorized refusal of packages. There is also a minimum 15% restocking fee if more than five of one item is ordered and returned.
There are certain items we can only take back if they’re returned in the original, unopened factory-sealed packaging. These include:
- Undergarments, socks and stockings
- Shoes & Boots (Does not apply to shoe covers, boot tops, or costume shoes designed for indoor use only or one time wear)
- Wigs, beards, facial hair or any other artificial hair including hair pieces, hair clips/extensions, headbands, barrettes, hair accessories, and Hats with attached hair
- Prosthetics, fangs or any other fake teeth
- Party Supplies
Please note that costume styles can change without notice due to a change in the manufacturer's production. These changes, no matter how slight, are beyond our control. We apologize for any inconvenience. As part of our hassle free return policy you can return any item that doesn’t meet your full satisfaction.
Please read through our return policy to make sure your item is eligible for a refund. All returned items require a RAN (Return Authorization Number) that must be accessed within 7 days of the delivery date. To receive your RAN and initiate a return, please email or call us to receive your RAN. Once you have the RAN, you must return the item to us within 7 days of the date you accessed the RAN.
You then need to send your return through a traceable shipping method to the correct address. If you return the item without the ability to track the delivery and we don't receive the item, we will not be responsible for refunding the order.
Please return all products to:
- Dizguise Costumes
- Attn: Returns Department
- 2201 Francisco Dr #140-173
- El Dorado Hills, Ca 95762
How long will it take to receive my refund?
We generally process returns within a week of receiving the product back. During the Halloween season this process may take up to 4 weeks.
Exchanges must be of equal or greater value than your original ordered product(s) OR be of a different variation of size/color of the same product you originally ordered. To exchange an item, we require that you place a new order before returning your item(s) to be exchanged to insure sufficient stock is available. Exchange orders returned without a corresponding replacement order will be treated as a return and a restocking fee will be applied to your refund.
Returns & Exchanges are NOT allowed for any order placed between the dates of October 14th and October 30th. This is non-negotiable, please choose your items carefully and ask questions before purchase if needed.