You can track your order by clicking here to log in to your account & order history. Upon shipment of your order you were also automatically e-mailed your tracking number and shipment details.
Where does Dizguise Costumes ship product?
Dizguise ships to all addresses within the United States and APO/FPO. Global shipping is also available to limited countries which include all of Canada, Europe & Australia.
What are the approximate shipping & handling charges?
Domestic & Int'l shipping and handling rates are determined by the total weight of all merchandise ordered.
Standard (3-6 business days) - starting @ $9.99
Express (2-3 business days) - starting @ $15.99
Premium (1-2 business days) - starting @ $24.99
Canada (6-10 business days) - starting @ $23.99
Other International (10-14 business days) - starting @ $27.00
What is the Return/Exchange Policy?
Customers can contact us to request a return or exchange within 7 days of their item delivery date. If approved, item(s) must be returned within 7 days of authorization. Refunds are for the cost of the merchandise only and do NOT include shipping & handling charges. All Party Supplies & Decorations are NOT returnable under any circumstance. Please see our Return Policy for complete details.
What if my merchandise is not the right size or doesn't fit?
You can perform an Exchange by calling us at 888.668.8884. Otherwise, you can return or exchange your merchandise by sending it back to us within 7 days of product delivery.
