Return / Exchange Policy

Returns are generally processed within a week of receiving the product back. During Halloween season (October and November) this process may take up to 4 weeks.

The Following Items Are NEVER Returnable:

• Special Ordered Items - including all Mascots.
• Props that require special delivery are also not returnable.
• All Party Supplies & Decorations
• Any & all International orders
  

The following items are ONLY returnable if they are in their unopened, original packaging. Items must not have been worn, used or altered in any way.

• Undergarments, Socks and stockings, Eyelashes.
• Shoes & Boots (Does not apply to shoe covers, boot tops, or costume shoes designed for indoor use only or one time wear.) Please make sure that your shoes fit and are comfortable before you use them. Shoes that show obvious wear or are missing the original packaging are not returnable.
• Wigs, beards, facial hair, any other artificial hair, prosthetics, cosmetics, fangs or any other fake teeth. Products in zip-lock bag style packaging or any bag/box that is not factory sealed is NOT returnable.
• Any item that has been worn, used or altered.

Please note:

• Any item returned that falls outside our normal return guidelines is subject to a minimum 50% handling & re-stocking fee. Please double-check that you have included all of the costume and packaging prior to mailing your return to our warehouse. This includes unauthorized refused packages.
• There is a minimum 25% restocking fee, if more than 3 of one item is ordered and subsequently returned.
• Any orders returned without prior authorization will be considered an unauthorized return and we are not responsible for refunding the order & are not acceptable.
• The Return Authorization Number (RAN) must be written clearly on the outside of the box.
• Undergarments, Socks and stockings, Eyelashes.
• Shoes & Boots (Does not apply to shoe covers, boot tops, or costume shoes designed for indoor use only or one time wear.) Please make sure that your shoes fit and are comfortable before you use them. Shoes that show obvious wear or are missing the original packaging are not returnable.
• Wigs, beards, facial hair, any other artificial hair, prosthetics, cosmetics, fangs or any other fake teeth. Products in zip-lock bag style packaging or any bag/box that is not factory sealed is NOT returnable.
• Any item that has been worn, used or altered.

If you need a different size or costume, you must place a new order for the needed replacement item(s) and return the item(s) you have already received. Refunds are for the cost of the merchandise only, not including shipping and handling.

To initiate a return, call 888.668.8884 x1 or email sales@dizguise.com
If you choose to call/email us about your return, please provide the following information:

• Your e-mail address
• Your order number
• A brief description of the problem
• Any item damage or shortage, if applicable