Attention: Special Halloween Return guidelines
Due to the nature of our business, we will not accept returns or exchanges on merchandise purchased on or after October 15th through October 31st.
Dizguise Costumes wants our customers to have a safe & pleasant shopping experience. If you are not satisfied with your purchase, we have a fair return policy for you. Most items can be returned as long as you initiate & post mark your return within 7
days from Delivery Date. However, you have 14 days from the delivery
date to actually return the item to our possession.
- Refunds are for the cost of the merchandise only and do NOT include shipping and handling charges.
- If your order was shipped for free, we will refund your order minus out actual cost of postage.
- Item(s) being returned must be new, unused and in their original packaging with all accessories. Any returned item(s) received with missing articles or without original packaging will not be eligible for a refund and arrangements can be made to have the item sent back at customer expense.
- Item(s) must be returned to us via a traceable shipping method with a delivery confirmation with all shipping costs pre-paid.
- Returns will incur a restocking fee for the following reasons:
- Item(s) postmarked between 8 & 14 days from when order was recieved will incur a 30% restocking fee.
- Items refused upon delivery or undeliverable packages will incur a 30% restocking fee.
- If 3 or more items from any single order are returned a 15% restocking fee will be applied.
- Returns postmarked & returned to us past 14 days will be refused or destroyed, and will not be eligible for a refund.
Returns are generally processed within one week of receiving the product back. During Halloween season (October and November) this process may take up to 4 weeks.
The Following Items Are NEVER Returnable:
- Special Ordered Items - including all Mascots, and all individual items over $200
- Props that require special delivery
- Any item that has been worn, used, or altered
- All Party Supplies & Decorations
- Any & all International orders
The following items are ONLY returnable if they are in their unopened, original packaging. Items must not have been worn, used or altered in any way.
- Undergarments, Socks and stockings, Eyelashes.
- Shoes & Boots (Does not apply to shoe covers, boot tops, or costume shoes designed for indoor use only or one time wear.) Please make sure that your shoes fit and are comfortable before you use them. Shoes that show obvious wear or are missing the original packaging are not refundable.
- Wigs, beards, facial hair, any other artificial hair, prosthetics, cosmetics, fangs or any other fake teeth. Products in zip-lock bag style packaging or any bag/box that is not factory sealed is NOT returnable.
- Any item that has been worn, used or altered.
Please note:
- Please double-check that you have included all of the costume and packaging prior to mailing your return to our warehouse. This includes unauthorized refused upon delivery packages.
- Any orders returned without prior authorization will be considered an unauthorized return and we are not eligble for a refund & are not acceptable.
- The Return Authorization Number (RAN) must be obtained within 7 days of delivery date & written clearly on the outside of the box.
- If you are returning an item because of a size issue, please make sure you check the costume itself and not rely on the label on the outside packaging. It is not unusual for a manufacturer to use the same labeling/packaging for all size costumes. In addition, it is possible that the size of the costume is CORRECT while the package labeling is incorrect.
- Costume styles (colors and fabrics) are subject to change without notice, due to the manufacturer’s production. These changes, no matter how slight, are beyond our control. We do our best to catch these issues before they arise however, the manufacturers do not always notify us of these variations. We do reflect any changes in the website descriptions and images as soon as we become aware of them. We apologize for any inconvenience this may cause. Thank you for your understanding.
- If a refund is denied based on the above criteria, we will NOT automatically call and/or return the item to you. Items that are denied a refund are held for 30 days and only returned if the customer remits payment for the applicable return shipping fees.
- Damaged or defective items - notify us immediately and we will have a replacement item of the exact same type, color, & size shipped out to you within 48 hours. If you need the correct item ASAP, repurchase through our site, communicate your actions and we'll accept your return. Once the returned item is received we will refund. your original purchasing method
- Returning Shoes? - Do not use the original shoe box as the shipping box. We will consider it an unauthorized return.
Exchange Guidelines:
If you need a different size or a different costume, you must place a new order for the needed replacement item(s), and initiate a return for the item(s) you have already received. This process is required due to the fact that the desired item(s) may be out of stock by the time we receive your return. This procedure also ensures that you receive your replacement item(s) quickly. All appropriate policies apply to all returned items.
*Example: You ordered a size small but need a size medium. You would initiate a return for the small, and then place a new order for the desired medium, which will ship from our warehouse immediately. Once Dizguise Costumes receives the returned small in the mail, we will return the cost of the costume to the credit card you originally used during checkout. You are responsible for the return shipping on the small, and for the new shipping on the medium.
To initiate a return, click the Contact Us (at the top of the site and fill out the online form)
Office Hours - Monday through Friday (8:00am - 6:00pm PST)
Dizguise Costumes is UpFront