Shipping Information
Most domestic orders placed before 12:00pm (PST) Monday-Friday will usually ship out the same day. This applies to products with "Orders placed before 12:00pm usually ships same day." in the "Availability" section of the product detail page.
Not applicable for:
- International Orders
- Orders placed on Saturdays, Sundays, or holidays
- Orders for Mascots, large props, or Special order items
- Any products with "Usually ships within 24hrs" listed in the "Availability" section of the product detail page
Please note: For delivery to addresses in Alaska & Hawaii via Standard Shipping, please allow for an additional 1-2 days from what is listed in hte chart. (Express & Premium Shipping options are as stated in the chart for AK & HI)
If I place my order today, when will I receive it?
Most orders will ship within 1 business day from the time the order is placed. In some rare instances, it may take up to 3 business days (business days are weekdays, Monday-Friday, excluding Saturday, Sunday and holidays) for processing AFTER you place your order BEFORE it will ship. After processing time, shipping time will be based on the delivery option you selected. If you are unsure of which shipping method to select, please below section "How do I know which shipping options to select?" Ship times vary and do not have a guaranteed delivery date. For example, an order for Express Shipping will take 3-5 days (including processing time) to get to you. If you need your order in less than 2 days, please contact customer care
You can also track your order on our website. Please click the button near the top of our website labeled Order Status. From here you may check the status of an order, obtain tracking information, and view your shipping information. Instructions are provided to help you log in, including password hints, obtaining a new password, etc. If you did not use the member checkout option you will be asked to enter your e-mail address and the billing zip code from your order. Your e-mail address is only used to identify your account, to notify you about current promotions and specials, and to send out updates on your pending orders.
How do I receive my order?
The carrier we choose to ship your order is based on the shipping option you select and your physical addresss.We make every effort to get your order to you as quickly and efficiently as possible.
Where will Dizguise Costumes ship my order?
We ship your order to the shipping address that you provide. Please do not list a Post Office Box (PO Box) as UPS and FedEx cannot deliver to a PO Box and the shipment of your item will be delayed. We currently ship globally.
How do I know which shipping method to select?
We currently offer 3 different shipping options for domestic orders:
- Standard (3-6 business days)
- Express (2-3 business days)
- Premium (1-2 business days)
How are shipping and handling charges determined?
Domestic shipping and handling rates are determined by:
- The total weight of all the merchandise ordered. (most items are considered to be 1lb or more each, as our shippers do not allow calculations based on fractions of a pound. Shipping and handling charges for orders over 20lbs are calculated at a reduced rate.)
- The shipping option selected
